Debtfocus Business Recovery and Insolvency Ltd trading as Focus Insolvency Group

The Provision of Services Regulations 2009 requires that we disclose information in respect of our professional indemnity insurance. I can confirm Debtfocus Business Recovery & Insolvency Ltd have a Professional Indemnity Insurance Policy which is authorised by AIG Europe Limited under policy number 14905P18 and covers the jurisdiction of England and Wales’.


  • This policy summarises the key points about how Focus Insolvency Group collects, uses and discloses personal data and ensures compliance with the laws and regulations throughout the United Kingdom where we operate.
  • More information can be provided upon request from our Data Protection Manual. Available upon request
  • We are committed to ensuring that your data is processed correctly and is protected. This policy sets out how we use and protect any information that you provide.
  • You can be assured that all personal information will only be used in accordance with this policy, the Data Protection Act and the principles of General Data Protection Regulation (GDPR).

What is Personal data?

  • Personal data is information (including opinions) which relates to an individual and from which he or she can be identified either directly or indirectly through other data which the firm has or is likely to have in its possession. These individuals are sometimes referred to as data subjects. (“the Website”) and Focus Insolvency Group is operated by and is a trading style of Debtfocus Business Recovery and Insolvency Ltd (“Debtfocus”). Debtfocus also has a website being

The primary purpose of our websites is to be a useful resource and guidance tool. We also want you to feel secure when visiting our websites and we are committed to maintaining your privacy when doing so. We take our ethical responsibilities and your privacy seriously. This Privacy Policy therefore sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Use of this website by you constitutes acceptance by you of our Privacy Policy. If you do not wish to accept our Privacy Policy, please leave this website immediately. By using this website, you also consent to the collection and use of your personal information in the manner set out below.

Extent of Privacy Policy

This Privacy Policy covers information which is collected from this website only. Other sites to which this website may be linked are not covered by this Privacy Policy. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The following now provides an overview of how we protect your privacy during your visit to our websites.

Personal Information We Gather

Personal information is gathered from you in two ways: (a) directly (for example if you submit an online form, or otherwise supply any personal details to us); and (b) indirectly (for example, through our website’s technology).

We will obtain personal information about you directly (such as your name, email address, phone number, amount of debt, etc.) whenever you volunteer this information by completing an online form on our website or by speaking to a member of our staff. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

As a visitor, you do not have to submit any personal information in order to use the websites. The sites collect only personally identifiable information that is specifically and voluntarily provided by visitors. Such information may consist of, but is not limited to, your name, job title, company address, email address and telephone and fax numbers.

We do not usually seek sensitive information (e.g. data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation) from visitors. We will, where necessary, obtain visitors’ explicit consent to collect and use such information.

For example, we will obtain your personal data when you sign up to our enewsletter, request a free consultation, purchase goods or services or contact us for any reason. If you volunteer such information you will be consenting to our processing it for the purposes specified.

By providing us with your email address, you are agreeing to receive the Focus Insolvency Group enewsletter. Our enewsletter will contain useful information on your debt options as well as promotions and special offers we feel may be of interest to you. Your email address will only be used to deliver our enewsletter to you and will not be passed onto any third-party without your prior consent.

If you request a debt consultation with us, then your email address, name, phone number and other details you provide may be shared with selected third-parties who we believe may be able to assist with working towards a solution to your debt. Where we permit selected third parties to use your data, we (or they) will contact you by phone, e-mail and SMS messaging. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please let a member of our team know.

When we refer your details to a third party-company, we may receive financial compensation for doing so. However, we do not charge you for this introduction. Your consultation is always free, but fees will apply if you choose to enter into a debt programme. These fees will be made clear by your advisor prior to your enrolment.

Moreover, we will disclose your personal information to third parties:

  • In the event that we sell any business or assets, in which case we will disclose your personal data to the prospective buyer of such business or assets.
  • If Focus Insolvency Group / Debtfocus or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Focus Insolvency Group / Debtfocus, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

By entering into a debt solution with us you are consenting to the release of relevant information to third parties.

By entering into a debt solution with us we must make you aware that the details contained within the IVA Register maybe shared with credit reference agencies, as well as being open for public inspection.


To opt out of the Focus Insolvency Group enewsletter, simply click the “unsubscribe” link that is included at the bottom of every email we send you. We will remove you from our newsletter within a maximum of 10 calendar days, but usually much sooner.

To opt out of marketing communications from our third-party partners you may contact each of them directly with this request. You may also ask us to communicate on your behalf to our debt relief partners that you no longer wish to receive marketing messages. To do so, please email with your request, and provide enough information in order for us to identify you (e.g. your name, email address, phone number, etc). If your objection is not to marketing in general, but to marketing by a particular channel, such as email or telephone, then please specify the channel to which you are objecting.

Undertaking Anti-Money Laundering checks:

To comply with money laundering regulations, there are times when we need to confirm the identity of our customers in order to satisfy our requirements. To satisfy our requirements an electronic Anti Money Laundering check may be completed on our customers.

Access to Information

We are dedicated to providing reasonable access to visitors who wish to review the personal information retained, if any. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.

If you have any questions regarding this privacy statement or do not feel that your concerns have been addressed, please direct your questions to our website administrator via

Focus Insolvency Group is a trading style of Debtfocus Business Recovery & Insolvency Ltd

Anthony Fisher MIPA, FABRP, Gary Birchall MIPA, FABRP and Jane Hardy MIPA are licensed to act as Insolvency Practitioners in the UK by the Insolvency Practitioners Association. Focus Insolvency Group is a trading style of Debtfocus Business Recovery & Insolvency Limited.

Registered in England & Wales Company Number 6831646. VAT Number: 905 2306 58.